Consumer Code

Buying a brand-new home is an exciting time. But with a new home being one of the largest investments you’re likely to make, it’s important that you understand the process, what you’re buying and what help is available should problems arise. If you are planning to buy a new home, the Consumer Code for Home Builders is here to support you.

The Consumer Code for Home Builders was developed by the home building industry to make the home buying process fairer and more transparent for home buyers by setting out requirements builders must meet when selling new-build homes.

The Code is designed to help you understand what levels of service to expect from your home builder; feel suitably informed about your purchase; and know your consumer rights before and after you move in. It covers every stage of the home buying process: pre-contract, exchange of contract and the first two years after legal completion.

The Consumer Code for Home Builders covers most homes built in the UK by builders who register with the UK’s main new Home Warranty Bodies. You will be given a copy of the relevant Code Scheme with your reservation agreement.

By setting out clear standards of customer service, the Code helps to reduce the likelihood of complications occurring with your purchase. In the unlikely event that problems arise, a speedy and free Independent Dispute Resolution Scheme (IDRS) is available to deal with complaints about breaches of the Code.

More detail on the Consumer Code can be found here https://www.consumercodefornewhomes.com

Full details will be provided by your Sales Agent.